Refund & Returns Policy

Effective as of July 1st, 2025

At Velluma, we stand behind the quality of our digital products and templates. If something doesn’t feel right, we want to make it right — within reason and within our clearly defined window.

3-Day Refund Window

We offer a 3-day refund policy on all downloadable and software-based products. If you are not satisfied with your purchase for any reason, you may request a full refund within 72 hours of purchase. No questions asked.

How to Request a Refund

To request a refund, please email us at [your support email] with the following:

• Your order number
• The name of the product you purchased
• (Optional) A brief note about why you’re requesting a refund

If your request is within the 3-day window, we will process the refund within 3 to 5 business days.

After 3 Days

Due to the nature of digital products, we cannot offer refunds beyond the 3-day window, as digital items cannot be returned once accessed or downloaded.

We encourage you to review product descriptions and included features carefully before purchasing.

Abuse Protection

If we detect repeated refund requests, misuse, or unauthorized sharing or reselling of our digital products, we reserve the right to deny future purchases and revoke access to previously issued content.

Support and Satisfaction

Our goal is to help you launch and grow with clarity and confidence. If you are ever unsure whether a product is right for you, please contact us before purchasing. We’re happy to help guide you.